Shopping Information

Everything You Need to Know Before Shopping at Vianny

Here you will find details about our shipping policies, packaging, exchanges, privacy rules, and terms of use.

Shipping

We want you to receive your Vianny order safely and in the shortest possible time.

Coverage

We offer nationwide shipping within Colombia. Depending on your city or area, we work with partner carriers to ensure safe and reliable delivery.

  • Shipping to major cities and capitals.
  • Delivery to rural areas depends on carrier coverage.

Delivery Times

Delivery times may vary depending on your location and carrier workload.

  • National shipping: 3–7 business days.

Note: Delivery may vary during high-demand periods.

Shipping Costs

Shipping cost is calculated based on your city and package weight. You will see the exact cost before finalizing your purchase.

  • Free shipping may apply for purchases above a minimum amount.
  • Shipping promotions vary depending on active campaigns.

Packaging

All products are shipped in discreet, secure packaging that protects your privacy and your garments.

Discrete Presentation

We understand the importance of privacy. Our external packaging does not reveal the contents of your order.

  • No explicit images or wording on the packaging.
  • Neutral sender information on the shipping label.

Garment Protection

Your shapewear travels protected to prevent damage during transit.

  • Internal plastic or protective bag for each garment.
  • Secure sealing and reinforced adhesive tapes.

Sustainability

We are constantly working to reduce our environmental impact.

  • Responsible use of packaging materials.
  • Occasional eco-friendly or reusable packaging options.

Exchanges & Returns

We know how important it is to feel comfortable with your purchase. Here's our exchange policy.

Timeframe to Request an Exchange

You may request an exchange within 7 calendar days after receiving your order.

  • The product must be in perfect condition.
  • No signs of use, washing, damage, or odors.
  • All original tags and packaging must be intact.

Eligibility for Exchange

For hygiene reasons, some garments have restrictions.

  • Exchanges allowed for size or model (subject to availability).
  • Shapewear must be in perfect, unused condition.
  • Customized or modified garments may not be eligible.

Products that DO NOT qualify for exchange

  • Used shapewear.
  • Items that are stained, washed, or with odor.
  • Items without their original tags.
  • Promo or clearance items.

How to Request an Exchange

  1. Send a message including your order number and product photos.
  2. Wait for approval from the Vianny team.
  3. Once approved, the customer ships the product to our address.

Shipping costs for exchanges may be covered by the customer, unless the item has a factory defect or was shipped incorrectly.

Exchange Email: info@viannyfajas.com

Privacy Policy

We protect your personal data and use it exclusively to improve your shopping experience.

How We Use Your Data

  • Processing and shipping your orders.
  • Managing payments and invoices.
  • Communicating updates or relevant information about your order.
  • Improving your overall experience on our store.

Data Protection

We take reasonable measures to safeguard your information against unauthorized access or misuse.

Sharing Data

We may share basic information with service providers (payment gateways, carriers) only to complete your order. We do not sell or commercialize your personal data.

Your Rights

You may request updates, corrections, or deletion of your personal information as permitted by law.

Terms & Conditions

By browsing or purchasing from our store, you agree to the following terms.

Website Use

This site is intended for adults interested in purchasing Vianny products. You agree to use it responsibly and avoid unlawful or harmful activity.

Pricing & Availability

Prices may change without notice. Product availability depends on current inventory. If an out-of-stock item was already paid, we will contact you with alternatives or a refund.

Payment Methods

We accept the payment methods shown at checkout. All transactions are subject to approval by the corresponding financial institution or payment gateway.

Liability

Vianny is not responsible for damages arising from improper use of garments or incorrect information provided by the customer (address, size, contact details, etc.).

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