Information for your purchase

Everything you need to know to shop at Vianny

Here you’ll find details about our shipping, exchange policy, privacy, and the terms of use of our store.

Shipping

We want you to receive your Vianny order safely and as quickly as possible.

Coverage

We ship nationwide. Depending on your city or area, we work with partner carriers to guarantee a safe delivery of your products.

  • Shipping to main cities and capitals.
  • Delivery to rural areas is subject to the carrier’s coverage.

Delivery times

Delivery times may vary depending on your location and carrier demand. As a general reference:

  • National shipping: 3–7 business days.

Note: Times may vary depending on your area or during peak seasons.

Shipping costs

Shipping cost is calculated based on your city and the weight of the package. At checkout, you’ll see the estimated shipping cost before completing your payment.

  • In some cases, we offer free shipping from a minimum purchase amount.
  • Shipping promotions may vary depending on active campaigns.

Packaging

All products are shipped in safe, discreet, and protected packaging, designed to care for your privacy and your garment.

Discreet presentation

We know privacy is important. That’s why we use outer packaging with no explicit descriptions of the contents.

  • Packages without flashy images or compromising text.
  • Neutral sender name on the shipping label.

Garment protection

Your shapewear and control garments are protected to avoid damage during transportation.

  • Plastic bag or protective inner pouch for each garment.
  • Security seals or strong adhesive tape on the outer package.

Sustainability

We are constantly working to improve the environmental impact of our packaging.

  • Responsible use of materials and packaging sizes.
  • In specific campaigns we may include reusable or special edition packaging.

Exchanges & returns

We know how important it is for you to feel comfortable with your purchase, so we offer a clear exchange policy.

Time frame to request an exchange

You can request an exchange within X calendar days from the date the product is delivered.

  • The product must be in perfect condition.
  • It must show no signs of use, washing, or damage.
  • All original tags and packaging must be kept.

Products eligible for exchange

For hygiene reasons, some close-fitting garments have restrictions.

  • Exchanges for size or style are accepted, subject to availability.
  • Used, stained, or altered garments are not eligible for exchange.
  • Customized shapewear or garments with special modifications may not be eligible.

How to request an exchange

  1. Contact our team via WhatsApp or email and provide your order number.
  2. Tell us the reason for the exchange and which size or style you need.
  3. We’ll share the return address and the next steps to follow.

Shipping costs for exchanges may be covered by the customer, except in cases of shipping errors or manufacturing defects.

Privacy policy

We take care of your personal data and use it only for purposes related to your experience with Vianny.

How we use your data

The information you provide when you register or place an order is used to:

  • Process and ship your orders.
  • Manage payments and billing.
  • Contact you about your order status or relevant updates.
  • Improve your experience in our online store.

Information protection

We implement reasonable security measures to protect your information from unauthorized access, alteration, or unauthorized disclosure.

Sharing data with third parties

We may share some basic data with service providers (payment gateways, carriers, etc.) strictly to complete the purchase and delivery process. We do not sell or trade your personal information.

Your rights

You may request the update, correction, or deletion of your personal data, in accordance with applicable regulations, through our customer service channels.

Terms & conditions

By browsing and shopping in our store, you agree to the following terms and conditions.

Use of this website

This site is intended for adults who wish to purchase products from the Vianny brand. You agree to make proper use of the information and not to engage in illegal activities or actions that may affect the functioning of the site.

Prices and availability

Product prices may change without prior notice. Product availability is subject to the current inventory at the time of your purchase. If a paid product is out of stock, we will contact you to offer alternatives or the corresponding refund.

Payment methods

We accept the payment methods displayed during the checkout process. All payments are subject to verification and approval by the financial entity or payment gateway used.

Liability

Vianny is not responsible for damages or losses arising from improper use of the garments, or from incorrect information provided by the customer when placing the order (address, size, contact details, etc.).

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